Refund policy
RETURNS & EXCHANGES
At RAYF Clothing, we want you to love every purchase. If your order isn't quite right and is eligible for a return, we will issue a store credit valid for 3 years from the date of issue.
Returns must be requested within 72 hours of receiving your order, and the item(s) must be returned to us within 14 days of delivery.
Once your return has been received, please allow 2–3 business days for it to be inspected and processed.
Please note that we do not offer refunds for change of mind.
If you require a different size or wish to purchase another style, you can use your store credit to place a new order. Due to the limited nature of our collections and fast stock turnover, we cannot guarantee that your preferred size or item will still be available.
Refunds are only provided where an item is confirmed to be faulty in accordance with your consumer rights.
Contact:
rayfclothing@gmail.com
SALE & PROMOTIONAL ITEMS
Items purchased during a sale or using a promotional discount code are considered final sale and cannot be returned or exchanged unless they are faulty.
RETURN ELIGIBILITY
To qualify for a return, all of the following conditions must be met:
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Item(s) must be returned in their original condition with all tags attached.
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Item(s) must be unworn, unwashed and unaltered.
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Item(s) must be returned in their original packaging where possible.
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Item(s) must be free from makeup, stains, perfume, deodorant, pet hair or any other signs of wear.
RAYF Clothing reserves the right to refuse returns that do not meet these requirements. Any items deemed ineligible will be returned to the customer at their expense.
RETURN SHIPPING
Customers are responsible for all return shipping costs.
We recommend using a tracked and insured postal service, as RAYF Clothing cannot accept responsibility for returns that are lost or damaged in transit.
Shipping costs are non-refundable.
EXCHANGES
We do not offer direct exchanges.
As our collections often sell out quickly, we cannot reserve stock while your return is being processed.
If your return is approved, you will receive a store credit which can be used to purchase your preferred size or another item, subject to availability.
FAULTY ITEMS
If you believe you have received a faulty item, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the fault
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Clear photographs showing the issue
All items will be assessed upon receipt before a fault is confirmed.
Please note that normal wear and tear, accidental damage or issues caused after the item has been worn are not considered manufacturing faults.
ORDER CANCELLATIONS
Once an order has been placed, it begins processing immediately.
For this reason, we are unable to cancel, amend or make changes to orders once they have been submitted.
ORGANISING A RETURN
If your return meets the above requirements, please contact us at:
We will provide you with return instructions and the correct return address.
Items returned without prior approval or sent to an incorrect address may not be accepted.
RETURN PROCESSING
Once your return has been received and approved, please allow 2–3 business days for processing.
Your store credit will then be issued via email.
Please ensure your email address is entered correctly when placing your order.
